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Full-time Inside Sales Representative - Parts Department HVAC

at Caylin Hopkins in Mississauga

My client is a world leader in air conditioning systems, services and solutions, they control the comfort of the air for residential and many of the world's largest and most famous commercial, industrial and institutional buildings.

SUMMARY
Responsible for processing customer orders and responding to customer’s inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. Also responsible for sales, inventory, purchasing, pricing, and warranty administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
• Orders required parts.
• Provides technical support to customers.
• Responds to customer's inquiries or questions regarding products or services.
• Drives sales by actively making customers aware of product promotions and asking to add lines to the orders.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
• Responsible for warranty administration.
• Records changes in inventory status by logging shortages and overages in log book.
• May deliver parts orders to customer locations or job sites.
• Possesses knowledge of the product lines to be able to demonstrate and discuss with customers.
• Informs customers of standard procedures or resolution of problem.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• May load and unload shipment of parts, supplies, and equipment.
• Handles emergency phone and customer service duties after hours as necessary.
• Flexibility to work overtime/weekends, as required.

QUALIFICATIONS:
• High school diploma or GED required plus minimum of 2 years of inside technical sales or related experience in HVAC; or equivalent in education and experience is a MUST
• Proven sales and customer services skills.
• Experience working in a process management system and priority setting
• Must be action oriented and able to maintain a high energy level.
• Must have good computer skills including Microsoft Office; Word, Excel, and Outlook.
• Must have excellent communication skills with both verbal and written

SALARY:
$50,000 K plus Incentives
Monday to Friday
Mississauga, Ontario

Senior Consultant: Caylin Hopkins
chopkins@aplin.com


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Published at 05-04-2011
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