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Full-time HVAC Manager

at Randstad in Toronto

Randstad Engineering

ATS Reliance, BBT and Hill McGlynn have joined forces to become one of Canada's leading providers of recruitment and staffing solutions in the engineering space. We now operate under the Randstad umbrella. At Randstad Engineering, we build relationships that last with candidates and clients alike. If you're looking for a permanent engineering, technical, construction or manufacturing role in one of Canada's top organizations, or prefer the flexibility of a contract or temporary position, you've come to the right place. Contact us if you'd like to discuss the job posting below. Let us help you build your career. Please visit RandstadEngineering.ca to get more information! .

HVAC Manager - Small Commercial HVAC Equiptment (#22482)



Are you an experienced Mechanical Project Manager currently working for a M&E Contractor or General Contractor in North America that you are not capitalizing on your full potential?

CUE = Commercial Unitary Equipment, which is small HVAC equipment - such as Heat Pumps, Fan Coil Units, small chillers, Rooftop Units.

Under general direction, manages the support of the Operations side of the CUE AND IPE (Commercial Unitary Equipment) and IPE (Indoor Packaged Equipment) business within the geographic market covered by the branch(es). Acts as the primary field-based product liaison between employer's CUE and IPE manufacturers and the branch(es) responsible for the successful installation, commissioning and startup of all CUE and IPE sold through the branch(es). Owns the technical escalation/resolution processes to resolve technical, operational, delivery issues that require significant coordination between the branch(es) and CUE and IPE manufacturing entities. Supports Branch Manager(s) to ensure there is proper employee technical development for all CUE and IPE operations business components. Identifies gaps, establishes and implements improvement plans, monitors progress, and shares / acquires best-in-class ideas and processes related to CUE and IPE support. Operates as part of the branch management team to ensure successful business plan achievement. Supports the drive for increased growth in the CUE and IPE market while sustaining high levels of customer satisfaction and branch profitability.

1. Establishes collaborative relationships across the Region with systems and service teams and with CUE and IPE manufacturing in order to maximize the teams performance, provides quality customer service, and takes advantage of successful practices used by other branches and regions.
2. Works with Branch Manager to implement plans to improve customer satisfaction and financial impact.
3. Monitors customer satisfaction and takes action to address satisfaction issues in a prompt and non-defensive manner.
4. Manages Consumer complaints and inquiries. Is responsible for the escalation of end user / owner complaints when the contractor, dealer or service group is unable to resolve.
5. Manages relationships with internal and external customers complying with all local, state and Federal regulations.
6. Provides Technical support on CUE and IPE equipment, as it pertains to; service, startup, commissioning, troubleshooting and warranty..
7. Provides Application Support on CUE and IPE equipment, as it pertains to; Systems Sales and Agent Sales.
8. Provides Startup support on CUE and IPE equipment, only when teams Service or the installing contractor(s) are not capable.
9. Provides support in the distribution of literature such as; product recalls, safety alerts, and product field notices, etc.
10. Investigates customer calls or claims and provides recommendations and feedback to branch management regarding causes and coverage.
11. Manages to resolution all warranty disputes between either internal or external customers.
12. Responsible for deciding percentages of liability and notification of re-imbursement distribution.
13. Participates actively in the local service community, industry organizations, and face to- face networking with technical schools, community colleges, and sub-contractors.
14. Provides coaching, development and motivation to bring out the best in each branch team member.
15. Serves as an active member of the CUE management team.
16. Conducts training sessions as required.


Please send your resume and project list to David Hough: david.hough@randstadeng.ca
or call 416-644-1078 x202 or fax 416 646 0631

Randstad Engineering is a leading recruitment consultancy with a wealth of staffing expertise and offices around the globe, across 5 continents. Due to our clients continued growth, we're constantly on the lookout for qualified professionals and are uniquely positioned to find you the best opportunities.
In our Canadian offices, we specialize in identifying and recruiting high caliber technical professionals from a variety of disciplines for North American engineering and construction firms.
David Hough | Specialty Recruiter - M&E Construction Manager | David.Hough@randstadeng.ca

Randstad Engineering
200 Yorkland Blvd. Suite 600, Toronto, Ontario M2J 5C1
T 416-644-1078 x202 | F 416.646.0631
ATS Reliance, Beresford Blake Thomas Canada (BBT) and Hill McGlynn Canada have joined forces to form Randstad Engineering, Canada's leading recruiter of engineering talent.


Management (Must Have)

David Hough

About Randstad Canada Group

For more than three decades, the Randstad Canada Group has pursued its mission to shape the world of work in the following fields: Administrative Support, Accounting and Finance Support, Contact Centre and Customer Care, Engineering, Finance and Managerial Accounting, Human Resources, Industrial Management, Industrial Support, Information Technologies, Skilled Trades and Sales and Marketing. Our range of services also includes a variety of human resources solutions, such as corporate recruitment, contract management and payroll administration.

Randstad around the world.

Randstad is the second largest HR services provider in the world, generating annual revenues of more than $27 billion. Randstad services more than 45 countries, with 28,000 corporate employees working from 4,300 branches, and employs over 450,000 people every day.

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Published at 03-05-2011
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