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Full-time Call Center Representative

at Eco Energy Home Services in Toronto

Call Center Representative
Full Time/Permanent
Benefits and Bonuses Included
Toronto, ON & Hamilton

Energy company hiring Call Center Representatives in the head office located in the Toronto, ON and Hamilton, ON area. The incumbent of this role is efficient and continuously seeking opportunities to satisfy the needs of customers. They will strive to achieve high levels of performance to achieve organizational goals. Excellent benefits and opportunity for growth.

Knowledge, Skills, & Abilities

•Works directly with customers to determine requirements to fulfill needs
•Answers inquiries by clarifying desired information; researching, locating and providing relevant information
•Resolves problems by clarifying issues; investigating and exploring answers and alternative solutions
•Fulfills requests by defining desired information; completing transactions and forwarding requests as necessary
•Takes advantage of opportunities to listen to inquiries to satisfy need for information
•Maintains call center database by entering information, scanning customer/client documentation and minor data entry tasks
•Enhances organization reputation by accepting ownerships for accomplishing new and difference requests; exploring opportunities to add value to job accomplishments

Attributes

•Possess the ability and strong skills in verbal and written communication
•Communicate clearly, concise, and direct
•Exhibit dedication to work and the organization to respond to organizational needs
•Ensure work is thorough and steps are taken to complete the tasks given
•Identifies and follows effective, step-by-step approaches to analyze and solve problems
•Strives to achieve high levels of individual and organizational performance
•Creates an environment to sustain highly motivated to achieve common objectives

Working Conditions

•Keeps abreast of industry/job knowledge by actively participating in educational and professional development opportunities
•Office hours of operations may vary based on organizational needs
•Other duties as assigned

To Apply: Send your resume with “Call Center Representative” in the subject line and indicate Toronto or Hamilton to s.matzos@ecoenergyhs.ca

Direct hire by company, not a headhunter. Preference will be given to candidates with immediate availability.

The successful candidates will be contacted directly for interviews. NO PHONE CALLS PLEASE.


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Published at 13-10-2016
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