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Service Team Technical Lead
at Scott McLean in Regina
Our Client's Company is 125 yrs old, Blue Chip Stock, Full Benefits, training, mentorship etc....strong client base,
SERVICE TEAM TECHNICAL LEAD
Client is looking for a minimum of 5 years of experience in the role. Ideal candidate will come with an engineering, technical, or trades background with exposure to, or a background in sales. Must be a self starter, and client would look at candidates from the operation side as well. Position has a bonus structure attached to it, and comes with full benefits, a car allowance, and a pension plan.
SALARY:
75-90K
PRINCIPAL DUTIES:
1.Leads assigned field team in the delivery of quality service and customer satisfaction while ensuring safety compliance. Maintains proper staffing levels and skill mix; conducts performance appraisals; makes salary recommendations; approves time sheets, purchase orders, credits; and performs all other necessary management and administrative tasks.
2.Provides technical solutions to complex problems either troubleshooting the system / equipment or advises others on how to resolve problems.
3.Monitors and ensures contract obligations and other customer requirements are consistently met while maximizing gross margin profitability.
4.Responsible for estimate reviews for all assigned business. Tasked with objectives for gross margin delivery and profitability.
Drives Labor and Material growth and identifies sales leads through the FLSPs.
5.Provides risk mitigation on customer satisfaction and warranty issues. Investigates customer calls or claims and provides recommendations and feedback to branch management regarding causes and resolutions.
6.Coordinates with System / Equipment Sales on new equipment start-ups, as well as sales leads for new customers.
7.Manages team budgets and overhead accounts as assigned. Provides input to the Branch business plan.
8.Performs other duties related to customer satisfaction and the development and maintenance of the service business on their assigned team.
REQUIREMENTS:
Ten years of progressive troubleshooting and leadership experience in the HVAC&R and or building controls systems. Bachelor's degree in electrical or mechanical engineering plus five years of relevant HVAC& R and or building controls experience preferred. Work requires one or two years of prior experience in directing or leading the work of others. Must have the ability to interact effectively with employees and customers in difficult situations. Possesses proven communication skills and the ability to present technical ideas and concepts to customers and other technical professions.
If interested please send your CV to scott.mclean@bbgmanagement.com or contact directly at (613)789-8080 Ext 125
SERVICE TEAM TECHNICAL LEAD
Client is looking for a minimum of 5 years of experience in the role. Ideal candidate will come with an engineering, technical, or trades background with exposure to, or a background in sales. Must be a self starter, and client would look at candidates from the operation side as well. Position has a bonus structure attached to it, and comes with full benefits, a car allowance, and a pension plan.
SALARY:
75-90K
PRINCIPAL DUTIES:
1.Leads assigned field team in the delivery of quality service and customer satisfaction while ensuring safety compliance. Maintains proper staffing levels and skill mix; conducts performance appraisals; makes salary recommendations; approves time sheets, purchase orders, credits; and performs all other necessary management and administrative tasks.
2.Provides technical solutions to complex problems either troubleshooting the system / equipment or advises others on how to resolve problems.
3.Monitors and ensures contract obligations and other customer requirements are consistently met while maximizing gross margin profitability.
4.Responsible for estimate reviews for all assigned business. Tasked with objectives for gross margin delivery and profitability.
Drives Labor and Material growth and identifies sales leads through the FLSPs.
5.Provides risk mitigation on customer satisfaction and warranty issues. Investigates customer calls or claims and provides recommendations and feedback to branch management regarding causes and resolutions.
6.Coordinates with System / Equipment Sales on new equipment start-ups, as well as sales leads for new customers.
7.Manages team budgets and overhead accounts as assigned. Provides input to the Branch business plan.
8.Performs other duties related to customer satisfaction and the development and maintenance of the service business on their assigned team.
REQUIREMENTS:
Ten years of progressive troubleshooting and leadership experience in the HVAC&R and or building controls systems. Bachelor's degree in electrical or mechanical engineering plus five years of relevant HVAC& R and or building controls experience preferred. Work requires one or two years of prior experience in directing or leading the work of others. Must have the ability to interact effectively with employees and customers in difficult situations. Possesses proven communication skills and the ability to present technical ideas and concepts to customers and other technical professions.
If interested please send your CV to scott.mclean@bbgmanagement.com or contact directly at (613)789-8080 Ext 125
Published at 18-11-2011
Viewed: 72 times
Viewed: 72 times