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Full-time HVAC - Inside Sales

at ONTOR in Toronto

Founded in 1948 and a winner of the 50 Best Managed Companies, ONTOR Limited is a national distributor and agency of heating ventilation and air conditioning (HVAC) products, industrial automation products, and products for plastics processing industries. Our head office and warehouse are located in Toronto. We are fully committed to provide our customers with quality products and excellent service through our national sales coverage and qualified personnel.

CUSTOMER SERVICE / INSIDE SALES REPRESENTATIVE - BILINGUAL (this position can be located in our Toronto or Montreal Office) Job ID: HVAC -234:


•Reports to Customer Service Supervisor;
•Respond to pre-order customer inquiries including product information and price quotations;
•Accurately, timely enters order specifications with applicable discounts into order processing system to generate order numbers. Establish due dates where applicable and other related shipping specifications as governed by corporate order processing policies and guidelines;
•Receives and investigates customer complaints and anticipates potential order processing problems and takes the appropriate steps to resolve customer complaints and problems, to the satisfaction of the customer, within assigned authorities and corporate policies and guidelines;
•Provide recommendation for re-order and special order items;
•Keep management apprised of large order and impact on special processing requirements
•Investigates shipping or quality concerns and if warranted initiates credit and replacement through the Return Material Authorization (RMA) process.
•Follow-up and resolution of order acceptance, shipment hold and credit issues flagged by the system

•For bilingual positions - Fluency in French and English written and oral mandatory;
•High school graduate with three years of related experience ideally in a customer service in a high volume distribution environment
•Strong interpersonal, customer service, leadership and communication skills
•Good computer skills including knowledge of Microsoft Word Excel and PowerPoint;
•Ability to multi-task in time sensitive work environment with shifting timelines and schedules
•Good understanding of basic concepts of customer service and order processing
•Familiarity with HVAC industry and products (an asset)
•Attention to detail
•Strong technical aptitude
•Experience with ETerm Eclipse and/or Solar Eclipse accounting software (an asset)
•Other duties commensurate with that of a customer services representative
ONTOR offers a comprehensive compensation plan including base salary (and commissions for outside sales representatives) as well as company health benefits and pension plan.

To Apply: Qualified candidates should send their resume and cover letter, stating salary expectations, to careers@ontor.com or Fax: 416-781-7680. Please include the Job Title and Job ID in subject line.

Please no phone calls or agencies. Only candidates chosen for an interview will be contacted.

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Published at 08-02-2012
Viewed: 2093 times

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